Customer case: JAMES Autoservice Bogers and the CIP programming tool
About Autobedrijf Bogers
JAMES Autoservice Bogers has a rich history dating back more than 70 years. What started as a modest taxi company founded by Mr Kees Bogers in Dinteloord grew into a renowned car company with a strong focus on quality and service.
In the 1950s, when the demand for car maintenance and repair increased sharply, the company focused entirely on these activities. Since then, it has continuously adapted to the changing market and needs of its customers over the years. The company has since grown into a specialist in Nissan, an authorised repairer of Kia and Suzuki and offers maintenance for all car makes with JAMES Autoservice.
The challenges
JAMES Autoservice Bogers faced new challenges after ending its official Nissan dealership. Specifically, this involved key learning and the coding of electronic components, things that were previously easily arranged within the dealer network. With the removal of this support, it was necessary to find a solution that allowed us to continue these services independently, without compromising our service and customer satisfaction.
The solution: CIP programming tool from Car Lock Systems
After a thorough evaluation, we chose Car Lock Systems’ CIP programming tool. This tool provides us with exactly what we need to face the challenges of learning and coding, specifically for the Nissan brand. In addition, the CIP is simultaneously a portal to diagnostic units of many other brands. This offering is constantly renewed and expanded. With this one-off purchase, we are also immediately prepared for the future.
‘Thanks to the CIP programming tool, we have remained able to provide the same high-quality service our customers have come to expect from us.’
Customer service experience with Car Lock Systems
Our experience with Car Lock Systems’ customer service is generally positive. We are always helped well and competently when we have someone on the line. This adds to our confidence in Car Lock Systems’ products and services.
Getting a grip on programming costs
We are very satisfied with the products and services provided by Car Lock Systems, and so are our customers. Although some similar services can also be arranged via the importer’s programming tool, these require a fixed monthly fee. With the CIP, we only pay per service purchased, and this allows us to keep a grip on costs.